Walgreens achieves Digital HyperExpansion® target state with innovative digital healthcare platform

Making healthcare more accessible with the power of digital

Giovanni Monti, SVP of Healthcare Services, Walgreens Boots Alliance discusses how Walgreens partnered with Photon to build a digital healthcare platform that is transforming methods of service delivery in the evolving healthcare and pharma industry.


Giovanni Monti, SVP of Healthcare Services, Walgreens Boots Alliance discusses how the Walgreens Find Care™ platform addresses consumers’ need for convenient and affordable healthcare experiences.

The COVID-19 pandemic has significantly increased the use of digital health services to connect people with the healthcare services they need in a safe and timely manner. Walgreens, a forward-thinking digital leader in the healthcare and pharma space, launched the Walgreens Find Care™ platform in 2018 to help people access healthcare services—both in-person and online—including prescriptions, wellness visits, lab testing, and chronic care management. 

The platform offers an integrated healthcare and pharmacy experience to empower people to get care when and how they need it, from local and national providers they trust. Walgreens recently won the Fierce Innovation Awards – Healthcare Edition 2020 in the “Digital/Mobile Health Solutions” category for the innovative platform.

“As a company focused on providing omnichannel solutions that address barriers to healthcare, we have designed Walgreens Find Care™ to be the digital ‘front door’ to an integrated healthcare and pharmacy experience,” said Giovanni Monti, SVP of Healthcare Services, Walgreens Boots Alliance.

The Walgreens Find Care™ platform aims to drive a cultural and behavioral shift in the ways consumers engage with healthcare service providers to fundamentally change the provider-payer relationship and enable the sharing of the decision-making process equally. 

As a partner in the Walgreens Find Care™ project, Photon contributed across the aspects of technical discovery, product development, and creative UX/UI design, among others. Photon has been Walgreens’ innovation partner for a decade and won the Walgreens Boots Alliance Technology Partner of the Year award at the Alphega Pharmacy European Convention held in March 2019 at Monte Carlo.

Digital is enabling efficient ways for providers and consumers to better communicate and collaborate, and elevate the state of healthcare. Connected consumers are increasingly owning healthcare decision-making and demanding convenient, timely, and personalized digital experiences. By implementing a framework akin to Photon's Digital HyperExpansion® Framework, Walgreens built the Find Care™ platform and successfully addressed this consumer demand.

Giovanni Monti talks about how COVID-19 has accelerated the rollout of digital health solutions and Photon’s contributions to their successful digital programs:

At Photon, we help healthcare and pharma companies reach their full digital potential to rethink and improve the patient experience and bring value-based care to the forefront.

Connect with us to deliver hyper-personalized, efficient digital healthcare services

“Innovative digital solutions like Walgreens Find Care are key to fundamentally transforming healthcare service delivery and empowering people to make informed decisions about how, when, and where they receive care. We are proud to be part of Walgreens’ journey to deliver consumer-centric digital health solutions and enable the democratization of care.”

Mukund Balasubramanian

CTO, Co-Founder at PHOTON

Mukund Balasubramanian